Replace Teams’ provider experience with Azure.You can build your own consumer-facing scheduling experience that controls Microsoft 365 meetings with Graph APIs. Replace Bookings with a custom scheduling experience with Graph.There are other ways to customize and combine Microsoft tools to deliver a virtual appointments experience: These three implementation options are columns in the table below, while each row provides a use case and the enabling technologies. Build the entire solution on Azure primitives: the business experience, the consumer experience, and scheduling systems. Organizations take advantage of Microsoft 365's employee familiarity but customize and embed the consumer appointment experience in their own application. Combine Microsoft 365 Teams and Bookings with a custom Azure application for the consumer experience. Check out this video for an introduction. This is the easiest option but customization is limited. Microsoft 365 provides a zero-code suite for virtual appointments using Microsoft Teams and Bookings. This interoperability gives organizations choice in how they deliver virtual appointments using Microsoft's cloud. They must schedule an appointment, enjoy reminders of the appointment, typically through SMS or email, and join the virtual appointment and engage in communication.Īzure and Teams are interoperable. The consumer who schedules and motivates the appointment. They must be able to view upcoming virtual appointments and join the virtual appointment and engage in communication. The provider gets on the call with the consumer. The office manager configures the business’ availability and booking rules for providers and consumers. No matter the industry, there are at least three personas involved in a virtual appointment and certain tasks they accomplish: Many industries operate virtual appointments: meetings with a healthcare provider, a loan officer, or a product support technician. The organizational boundary between consumer and business, and scheduled nature of the interaction, are key attributes of most virtual appointments. Virtual appointments are a communication pattern where a consumer and a business assemble for a scheduled appointment. After completing this tutorial and the associated Sample Builder, you'll understand common use cases that a virtual appointments application delivers, the Microsoft technologies that can help you build those uses cases, and have built a sample application integrating Microsoft 365 and Azure that you can use to demo and explore further. This tutorial describes concepts for virtual appointment applications.
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